Annie Tsai

A Framework for Customer Experience

This morning’s Harvard Business Daily Management Twitter Tip was a nice reminder that building a scalable solution starts with systems and procedures that support your purpose balanced against the ideal experience.

http://blogs.harvardbusiness.org/merholz/2009/06/a-framework-for-building-custo.html

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Annie Tsai
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One response to “A Framework for Customer Experience”

  1. Customer Experience Truth #11 – There Is No Single Recipe For A Successful Customer Experience Program « Annie Said..

    […] can go a long way in creating a framework by which your organization can work from. As I noted in a post last year, Peter Merholz wrote a fantastic article on the @Harvardbiz blog that outlined the key […]

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