Annie Tsai
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Customer Experience
Help Your Team Find Its Voice, Promote Collaboration, and Set Expectations While You’re At It.
06/06/2012
Can Your Customers Tell When You’re Feeling "Bleh"?
12/27/2010
Experience Delivered vs. Experience Expected
12/20/2010
Overcoming Your Own "Not Me"
12/12/2010
Customer Experience Truth #13 – Even In A 100% Online Business Model, There Are Still Key "Offline" Experiences You Need To Address
12/07/2010
Customer Experience Truth #12 – Your Employees Are Your Customers As Well
12/02/2010
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