Annie Tsai

If we as customer-serving organizations could do just half of these 6 lessons well, we’d be way ahead of the curve:
1) Internalize customer experience
2) Infuse customer feedback into the product
3) Make a good first impression
4) Create customer-centric metrics
5) Accelerate the support process
6) Take responsibility for the entire ecosystem (this is the toughest to accomplish, and kudos if you can gain executive support for this)
Read detail here: http://bit.ly/4Kj89w