6 Customer-Centric Lessons From Microsoft And Windows 7

If we as customer-serving organizations could do just half of these 6 lessons well, we’d be way ahead of the curve:
1) Internalize customer experience
2) Infuse customer feedback into the product
3) Make a good first impression
4) Create customer-centric metrics
5) Accelerate the support process
6) Take responsibility for the entire ecosystem (this is the toughest to accomplish, and kudos if you can gain executive support for this)
Read detail here: http://bit.ly/4Kj89w

Leave a comment

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: