A Simple Thank You Is All That’s Needed

Our lives are jam packed with “stuff” – things to do, places to be, people to talk to, tasks to complete, projects to work on. It’s a never-ending cycle where moving forward and progressing to the next step is the name of the game. We’re often so busy that we forget to walk down the …

Y U Should Care About Gen Y as an Emarketer

Gen Y is changing the workplace – resetting expectations for what’s most important for job offer packages, redefining the work day with their incessant need for work-life balance, and are quickly integrating new communications technologies into the way they go about their daily business. Given all that, it’s worth it to have a chat about …

Wait, but I want to give you my money.

Impediments to the checkout aren’t just technological. With companies trying to cut spending in any way they can, brick and mortar is showing a noticeable reduction in staffing during non-peak hours that is presenting itself as a key opportunity for those to “get ahead” of the economic slump game. Case in point:I travel quite a …

Thanks for the notification call UPS but…

“we cannot tell you exactly when your shipment will be delivered, but it will be between 8 am and 7 pm…”Seriously?Look, I like the notification piece. It’s a wonderful value-add to my customer experience. But it almost makes me even more annoyed to know that you are giving me an 11 hour window. Why not …