• A Framework for Customer Experience

  10/19/2009

• When Animals Get Pixelated – Don’t Compromise Features for Quality

  09/18/2009

• And the winner of my completely unofficial and slightly biased Awesomeness in Customer Experience Award goes to…

  09/16/2009

• Sometimes You Just Need to Pick up the Phone

  05/29/2009

• Making the Connection Between the Web and Your Storefront Experience – Sephora Gets It Right

  05/22/2009

• Taking a Breather to Catch Up With Myself… and You

  01/27/2009