• Enhancing Customer Relationships With Social Media – Customer Spotlight

  12/17/2010

• Not Everyone Is On Twitter, Including Your Customers. So Now What?

  08/17/2010

• One bad tweet can cost you 30 customers – also more staggering stats

  01/21/2010

• A Conversation With My Dad on Twitter and My Plea to the Wireless Industry

  09/15/2009