One bad tweet can cost you 30 customers – also more staggering stats

Posted byAnnie Tsai Leave a comment on One bad tweet can cost you 30 customers – also more staggering stats
“The base concept here is that while 22% receive a poor experience only 2% actually complain i.e., 98% of dissatisfied customers never complain with 55% at risk and 45% actually defecting.”
This is a must-read!
http://bit.ly/8dur5F

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