I Propose A New Course of Study: ‘New World’ Communications Etiquette

A little reminder that we could probably all benefit from a series of webinars on the following (and more I’m sure but just can’t think of it): Email Etiquette: How many punctuations is too many? What other subtle nuances do you need to know about communicating in a non face-to-face environment? Do people understand the […]

Common Sense Isn’t So Common

It’s learned through experience, whether it’s yours or somebody else’s. Through your life, you’ve had thousands of experiences. Hundreds of thousands of conversations. Perhaps a million or more people you’ve passed on the street, waited for the bus with, shared a farmer’s market day with listening to a bluegrass band. All of these people, conversations, […]

I’m Breaking Up With My iPhone And This Is Why (or, Don’t Let Your Customers Reach Their Breaking Point)

There’s a breaking point for everything – some tolerance level for poor experiences because the good outweigh the bad. The second worst part about reaching that breaking point is that by the time you admit you’re there, you’ve already crossed the line by maybe a few months but refused to admit it was possible. The […]

Do Your Daily Habits Include Reading a Book?

Every morning, I have a routine. Wake up – take vitamins Boil some eggs for breakfast Do bathroom stuff – teeth, face, etc Quick look through email 20 mins on Google Reader Notes for blogging later Check up on Twitter Work It’s basically the same routine every day – most of my learning happens when […]

Can I Pitch In? vs Need Any Help?

This morning one of the casual carpoolers I picked up said “Can I pitch in a dollar?” as an offering to counter the $2.50 Bay Bridge Carpool Toll that went into effect July 1, 2010.Immediately I thought to myself – what a great way to offer assistance without projecting any negative connotation.When you’re asking someone […]