Lessons From Life: Sometimes, You Do Know Better Than Everyone Else

The other day, I had my first golf lesson in almost a decade. Masa, my instructor, watched with intent, asked me to do some balance tests, followed by pretending to swing a bat and tennis racket. At the end of our first 30 minute session, Masa came to the conclusion that I should probably play …

What’s Your Story?

I talk about “the story” so often that people must be sick of hearing about it by¬† now. Or not. The idea of positioning an outcome in the form of a story is sort of old hat, but it’s been such an immensely useful management tool that I thought I’d do a quick blog post.The …

Consider This For a Smaller Inbox

When you go shopping, do you ever ask yourself, “Do I really need this?” If you answer no, do you still buy it? Consider this question for every time you write an email. Do you really need to write that email? Can you in fact look for the answer in a prior email thread, or …

Fast Food Ads Are Often The Opposite of Reality – So Now What?

A little while ago I posted this Tweet, which got some interesting feedback: Fast Food Ads Are Often Opposite Of Reality – http://anni.es/aEef3d (Not just fast food – misguided expectations are everywhere) @meannie …And you wonder why there is a gap in what the customer expects versus what they receive. It’s everywhere, even down to …