• The Long Now of Customer Experience

  04/30/2010

• 6 Reasons Why You Should Survey Your Customers

  04/29/2010

• Make Sure You Know What Your Goals Are Before you Start a Project

  04/21/2010

• New blog post: "Grade of Execution" Matters – Olympic Learnings For Everyday Life

  02/19/2010

• 9 Ways to Protect Your Pricing and Keep Your Customers

  02/05/2010

• Great case study from Andrew @ Groupon: Take control of your bounces

  01/14/2010