• Android vs iPhone = Tool vs Friend

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• Why Are You Performing A Gap Analysis? Everything Is Great!

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• Learnings For Any Business From "10 Restaurant Secrets to Creating an Incredible Meal"

  10/11/2010

• Customer Experience Truth #11 – There Is No Single Recipe For A Successful Customer Experience Program

  10/08/2010

• Customer Experience Truth #9 – Data Is Critical To A Successful Customer Experience Program

  10/01/2010

• Customer Experience Truth #8 – Oftentimes, The Most Impactful Experiences For Customers Are Not What You Think They Are

  09/29/2010