15 Truths About Customer Experience

Customer Experience, even with all of the corporate and media attention its gotten the past decade, is still sort of a mystery. Many companies either bucket the discipline into some form of Customer Service or Marketing, thus limiting the group’s ability to reach across the organization. Other companies allow Customer Experience to live in siloes […]

Welcome to the CXPBootcamp!

I was sitting at my desk at the home office (which is a desk in the living room) a few weeks ago asking a question: “If so many companies are thinking about and working on Customer Experience, then why are just as many companies terrible at it?” Customer Experience Management Programs come in all shapes […]