I’m experiencing something interesting working with the full spectrum of Gen Y, Gen X, Boomers, and Millenials all mushed up into a thing called work. It seems that with each new generation entering the workforce, the expectations of how fast things have to happen gets faster.
…Not to be blame on the Millenials themselves, but more so perhaps on the pace at which technology innovation has evolved and improved over the past 20 years. With the pace of technology (all of which accutely impacts our personal lives) evolving so quickly, why wouldn’t those expectations bleed into the business world? Seems reasonable.
The problem here is that the business world is often weighed down by some combination of legacy systems, legacy processes, legacy ideas, and fear of change. Your company’s exact mix is dependent on decisions that were made by your predecessors as well as your co-workers today and what happened in their past lives.
In my opinion, the biggest risk to your company’s ability to evolve and meet the modern expectations of your customers as well as nurture ideation internally is this – fear of change and fear of loss.
It’s an interesting and useful exercise to discuss since everyone will have to deal with it eventually, whether you are on the delivering or receiving end of the feedback chain. So I ask you – how have you managed and encouraged change management around these fears when the pace of change on the customer expectation front is ever increasing in velocity?