Annie Tsai

5 Core Criteria For A Successful Customer Experience Implementation

A successful Customer Experience Management Program can thrive in a variety of implementations, so long as it meets a few core criteria:

  1. Your program effectively represents, interprets, and reacts to its customers’ needs
  2. Your program creates a network of Customer Evangelists throughout the organization that are a persistent driving force when it comes to maintaining a focus on customer centricity in product and process design
  3. A part of your Customer Experience Program focuses on the development of the company culture
  4. Your program uses some combination of quantitative and qualitative data to measure general satisfaction and improvements over time
  5. Your program has Executive buy-in to drive change in the best interest of your Customer

How you make the above happen will depend on a number of factors, which we will discuss in upcoming posts.

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3 responses to “5 Core Criteria For A Successful Customer Experience Implementation”

  1. Customer Experience Truth #11 – There Is No Single Recipe For A Successful Customer Experience Program « Annie Said.. Avatar
    Customer Experience Truth #11 – There Is No Single Recipe For A Successful Customer Experience Program « Annie Said..

    […] plug & play, then more companies would be doing it. Let’s take a step back and review the Core Criteria of a Successful Customer Experience Implementation. The number one criteria is that you are in tune with your customer. The reality is […]

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  2. Customer Experience Truth #9 – Data Is Critical To A Successful Customer Experience Program « Annie Said.. Avatar
    Customer Experience Truth #9 – Data Is Critical To A Successful Customer Experience Program « Annie Said..

    […] my overview of CXP Bootcamp, I noted that there are 5 core criteria to a successful Customer Experience program. Each of those aspects is heavily rooted in data, so […]

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  3. Customer Experience Truth #2 – Customer Experience Cannot Be Successful As A Siloed Effort « Annie Said.. Avatar
    Customer Experience Truth #2 – Customer Experience Cannot Be Successful As A Siloed Effort « Annie Said..

    […] implementations of a Customer Experience program include advocates from throughout the company (See Core Criteria #2). More often than not, a formalized relationship is established across the company that signifies […]

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