After six amazing years with PGi, I’ve decided to take a very exciting opportunity with Demandforce, where I will be heading up their Client Services group, including Care, Onboarding, and Services.
What I love about Demandforce is that they make small businesses successful by leveraging customer social networks. They get that customers rule, and they get that the social + crm = power.
Customer Experience is of course at the heart of this position and my career – I plan on continuing this blog, guest blogging on email marketing and cxp, and being active in the social space. If anything, there will be an increase in emphasis on social.
I’m really looking forward to being a part of this high energy and very smart team!