A little reminder that we could probably all benefit from a series of webinars on the following (and more I’m sure but just can’t think of it):
- Email Etiquette: How many punctuations is too many? What other subtle nuances do you need to know about communicating in a non face-to-face environment? Do people understand the message behind ALL CAPS SENTENCES?
- Instant Messaging Etiquette: business vs. personal IM’ing and what you need to know to do get what you need out of IM for business
- How to represent your company on the Internet
I hear fair frequently people complaining about ineffective communication. Perhaps resetting the expectation across the board would be helpful for all parties?
