Etiquette and New Media Communications

A little reminder that we could probably all benefit from a series of webinars on the following (and more I’m sure but just can’t think of it):

* Email etiquette: how many punctuations is too many? When is it appropriate to be have a firm tone in an email vs. giving that person a call? What other subtle nuances do you need to know about communicating in a non face-to-face environment?
* Instant Messaging Etiquette: business vs. personal IM’ing and what you need to know to do the business part the right way be done with
* How to represent your company on the Internet

I hear fair frequently people complaining about ineffective communication. Perhaps resetting the expectation across the board would be helpful for all parties?

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